Terms of use and terms of sale

This is a courtesy translation. Only the French version is legally binding.

1. Purpose of the service

GetTable is a watching and alerting service. It automatically watches the availability published by the restaurants offered on the site — Les Grands Buffets (Narbonne); seven Disneyland Paris restaurants (Bistrot Chez Rémy, Auberge de Cendrillon, Walt’s – An American Restaurant, PYM Kitchen, Captain Jack’s, Royal Banquet, Downtown Restaurant); 16 great tables, Michelin-starred or not (Le Jules Verne, Septime, Mirazur, Café des Ministères, Parcelles, Bistrot des Tournelles, MoSuke, Frenchie, Le Coquillage, Takao Takano, Maison Nouvelle, La Grenouillère, L’Assiette Champenoise, Racine, La Grand’Vigne, Night at the Pic du Midi summit) — and alerts the customer by text message — or by email, in the cases set out in article 12 — when a table matching their criteria (restaurant, date, sitting, number of guests) frees up. The list of restaurants watched is the one shown on the site at the time of ordering.

GetTable never books a table in the customer’s name and carries out no booking or payment operation with the restaurant. The customer remains solely responsible for making their booking on the restaurant’s official site.

2. Independence

GetTable is a completely independent service, with no link, affiliation or partnership with Les Grands Buffets, Disneyland Paris (Euro Disney Associés S.A.S.) or The Walt Disney Company, nor with the great tables it watches. The restaurants’ trademarks, logos and content remain the property of their owners. Mentioning a restaurant’s name is purely descriptive.

3. No guarantee of outcome

GetTable improves the chances of obtaining a table considerably but does not guarantee it. A released table may be booked by someone else before the customer has completed their booking. The service is an obligation of means, not of result.

4. Price and payment

Prices are shown in euros, all taxes included. Payment is one-off: there is no subscription and nothing renews.

Payment is collected by Polar, acting as the seller (“Merchant of Record”). Accordingly, it is Polar’s name that appears on the customer’s bank statement. Polar issues the corresponding invoice.

The customer accepts these terms and asks for the watch to start immediately by clicking the “Pay” button of the order summary, under which this acceptance is stated with a link to these terms. The order is only final once payment has been confirmed on Polar’s page.

5. Refund guarantee if no alert is sent

If no alert was sent to the customer before the last date they were watching, they are refunded in full, automatically, with nothing to do on their part.

Once at least one alert has been sent, the service is deemed delivered and no refund is due, whether or not the customer obtained the table.

An alert sent by email under the conditions of article 12 is an alert sent within the meaning of this article.

6. Table already available at the time of ordering

If, when the watch starts, a table matching the customer’s criteria is already available on the restaurant’s site, an alert is sent to them immediately. That alert counts as performance of the service within the meaning of article 5: the table has been flagged, and no refund is due.

Before ordering, the customer is therefore invited to check on the restaurant’s official site that the table they are after is not already bookable.

7. Length of the watch

The watch runs until the last date targeted by the customer, then stops automatically. The maximum length of a watch is six (6) months from purchase, extended to twelve (12) months for the night at the Pic du Midi summit, whose nights sell more than a year ahead.

8. Right of withdrawal

As the service begins immediately after purchase, at the customer’s express request, the customer acknowledges that performance starts before the end of the withdrawal period. The refund guarantee described in article 5 applies in any event.

9. Customer obligations

• Provide a valid telephone number, which they hold or for which they are authorised to receive alerts.
• Provide an accurate email address that they check and at which they are authorised to receive alerts. Where their alerts come by email, add the sender of GetTable’s messages to their contacts and check their spam or junk folder for the whole length of the watch.
• Make the booking and payment with the restaurant themselves.
• Not to divert the service from its purpose.

10. Liability

GetTable cannot be held liable for the unavailability of tables, for a change in the restaurant’s rules, for a delay in receiving a text message attributable to a network operator, for an email being delayed, rejected or filed as spam by the customer’s mailbox or its settings, for an incorrect email address provided by the customer, or for the customer being unable to complete their booking.

11. Stopping alerts, and data

The customer can stop their alerts at any time from the “Cancel a watch” page or via the link included in every alert text message and email. The processing of data is described in the privacy policy.

12. Email alerts

Text-message alerts are only sent to mobile numbers in Europe and in French overseas territories, as accepted by the site at the time of ordering.

For a mobile number from any other country, GetTable sends no text message: alerts are sent by email only, to the address given when ordering. This is only possible with the customer’s express consent, given by ticking the box provided for that purpose when ordering; GetTable keeps a record of that consent. Without it, the order cannot be placed with that number. The number is still required: it is used to find the watch, in particular to stop it. The additional numbers of the multiple recipients add-on must be numbers served by text message. GetTable may refuse numbers from certain countries, in particular because of international sanctions or fraud risks.

For all customers, beyond the maximum number of text messages provided for a watch, further alerts are sent by email, on the same terms.

An email alert has the same content as a text-message alert and goes out with the same speed. The customer acknowledges that once the email has been handed over, its delivery and filing depend on their email provider, which may delay it, reject it or file it as spam or junk, in a secondary tab or a filtering folder. GetTable has no control over such processing and is not liable for it. Email is, by nature, a less immediate channel than text messages: a customer who chooses it accepts this.

An alert handed over by email to the address given by the customer is an alert sent within the meaning of articles 5 and 6, even if the customer’s mailbox filed it as spam or the customer did not read it. Conversely, an email that GetTable failed to hand over through its own fault is not an alert sent.

From the order confirmation onwards, the customer is invited to add the sender of GetTable’s messages to their contacts and to check that they reach their inbox. If they do not receive that confirmation, it is up to them to check their spam or junk folder, then to write to contact@gettable.fr.

13. Governing law and disputes

These terms are governed by French law.

Publisher: Maxence Bernerd, contact@gettable.fr.

In case of difficulty, the customer is invited to contact the publisher first: the vast majority of situations are settled directly, and the refund guarantee applies automatically without having to be claimed.